FAQs

How do I apply for Adult Services to be my rep-payee?: Either call our office at (607)753-5265 to schedule an appointment or come into DSS from 8:30am - 11:30 am or 1:00pm - 4:00pm (Monday through Friday) and ask to speak with an Adult Services Caseworker about getting a rep-payee from DSS.

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Adult Services

1. When I have a question about my Social Security, who do I talk to?: Call Social Security at 1-800-772-1213 or visit www.socialsecurity.gov

2. I have a family member or friend as my current rep-payee and I am concerned that they are misusing my money, what can I do?: Call Social Security at 1-800-772-1213 to report it. If you have no one else able to be your rep-payee, apply for DSS to be your rep-payee by calling (607)753-5265 to schedule an appointment or by coming into DSS from 8:30am - 11:30am or 1:00pm - 4:00pm (Monday through Friday) and ask to speak with an Adult Services Caseworker about getting a rep-payee from DSS.

3. How do I apply for Adult Services to be my rep-payee?: Either call our office at (607)753-5265 to schedule an appointment or come into DSS from 8:30am - 11:30 am or 1:00pm - 4:00pm (Monday through Friday) and ask to speak with an Adult Services Caseworker about getting a rep-payee from DSS.

5. Do you help people find housing?: No. For help locating housing please visit the Cortland Housing Assistance Council, Cortland Housing Authority, Section 8 and the Cortland Standard classifieds. http://www.cortlandhousing.org/

6. I received a letter from Social Security stating that DSS is my rep-payee, what do I do?: Call (607)753-5265 to schedule an appointment to meet with the Caseworker. Bring all of your bills with you to the appointment to discuss a budget.

7. My friend/relative is having trouble living independently, what can I do?: Call NY Connects for service referrals at (607)756-3485 or visit https://www.nyconnects.ny.gov/