Social Services

County Office Building
  1. Social Services

    Physical Address
    60 Central Avenue
    Cortland, NY 13045


The Cortland County Department of Social Services is pleased to inform Cortland County residents that a free mobile device application, called NYDocSubmit, is available for individuals to use to submit necessary documents at any time. NyDocSubmit is a mobile app that provides individuals who have applied for, or are receiving Temporary Assistance, SNAP, Medicaid, or HEAP, the ability to simply and quickly submit required documentation.  The mobile app is available for download on Google Play or the Apple App Store and can be used to take photos of documents and upload them to Cortland County DSS. Cortland DSS would also like to remind individuals that the website offers screening tools for Temporary Assistance and e-filing options for SNAP and HEAP.


Temporary Assistance Services

This area of the Agency is responsible for the administration of income maintenance including: 

  • Public Assistance
  • Medicaid
  • Food Stamps
  • Emergency Assistance
  • HEAP
  • Daycare
  • Employment Services 
  • Child Support and Enforcement Services

Initial and on-going eligibility determinations are a primary function of Temporary Assistance services. Eligibility determinations involve means tested income guidelines, fraud investigations, and require cooperation with employment activities.

Family Services

The services provided in this area involve case management services for families and individuals with supportive needs including:

  • Child and Adult Protective Services
  • Coordinated Children's Services Initiative (CCSI)
  • Preventive Services
  • Foster Care
  • Adoption Services
  • Long Term Care Services

The goal of all services is to assist individuals and families in achieving and maintaining a safe, permanently established independent life.

Kristen Monroe 
Commissioner of Social Services
Brian Moore
Deputy Commissioner
Child Care, Income Maintenance and Fraud Investigations
Allison Veintimilla
Deputy Commissioner
Adoption, CCSI, Foster  
Care/Preventive, and Child  
Protective Services
Tiffanie Parker
Director of Program Development
Adult Services 
Billie MacNabb 
Director of Administrative Services Support Collection Unit
David Knickerbocker
Assistant Director of Administrative Services
Keith Cassidy
DSS Chief Attorney 

Adult Services
(607) 753-5265
Child Day Care
(607) 753-5230
Child Support
(888) 208-4485
Children's Services
(607) 753-5347
CPS Hotline
(800) 342-3720
DSS Legal Unit
(607) 753-5304
Fraud Investigations
(607) 753-5320
(607) 428-5400
Managed Care
(607) 753-5202
(607) 753-5320
(607) 753-5276
TA / Employment
(607) 753-5320
(607) 753-5320
(607) 753-5303
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